FAQs

Many questions can be answered via the sections listed below but please contact us if you require any further assistance.

Unlike the majority of our competitors Sentry Self Storage does not ask you for a security deposit equivalent to 4 weeks rental.

 

Many of our customers are moving house and we appreciate that this additional expense, on top of removal or van hire costs, is one that you could do without.

Insurance is not inclusive in your rental. However, we can arrange for cover if you require. We require that all customers, for peace of mind, should arrange for insurance cover on their goods either through us or their own insurers.

Once you have signed up for your storage unit and have received the keys you are free to come and go as you please.

 

Some customers only visit their storage unit when they fill-up or vacate their units, others visit on a regular or, in the case of some businesses, on a daily basis. Visit as little or often as you want.

The Basics

  • What's Self Storage?
  • Who Needs Self Storage?
  • How Do I Pay?
  • Why Sentry?

With self storage you have your own individual storage unit to which you have unlimited access, without extra charges.

It is the flexible modern way to store hassle-free.

Everybody needs a little (or large!) amount of extra space from time-to-time. From householders between house moves, and people moving abroad, to people who need to store furniture while decorating/building works are carried out. Increasingly, people are getting out of house moving chains by selling their homes and putting their goods into storage for a few months which enables them to look for a new property as a cash buyer.

Businesses need to store stock, equipment, files, office furniture etc. Self-Storage enables many businesses to free up expensive commercial or retail space. They can rent space on a flexible basis as their requirements change without getting involved in leases or making long term commitments.

These days most customers find Switch, Debit and Credit Cards the easiest way to pay. On your instructions we can arrange to deduct your monthly rental from the card of your choice. Alternatively you can pay by BACS or Standing Order direct to us. Some customers prefer to pre-pay for 3, 6, or even 12 months, which means they can relax about remembering payments and can take advantage of the discounts offered.

Please note that unlike most storage companies we do not ask for a month's security deposit to be held by us until the end of the rental.

We have 16 convenient locations, with new locations opening near you across the south.

 

Most locations offer drive-up access - No queuing for lifts or wasted effort moving goods down corridors.

 

24 hour / 365 day access at most centres - Access your goods at your convenience.

 

Family Business since 1988 - You are dealing with a friendly local company 

 

Competitive pricing - We try to beat all competitor's quotes

How should I pack...

my belongings?

Box as many things as possible allowing the most efficient use of space, plus try to use proper storage boxes that will not collapse and can be stacked.

Completely fill all boxes and tape them up, and pack heavy items such as books in small boxes - label boxes and keep a list of the contents.

my clothing?

Wardrobe boxes allow you to store your clothing on hangers which saves the shape of garments.


These can be bought from us at a variety of our sites.

books, files & documents?

Remember that these items are heavy so avoid overfilling cartons, so pack books flat and fill any empty space to avoid movement.


Sentry sell professional archive boxes for this application.

How should I store...

china & glass?

All items should be individually wrapped with a layer of packing at the bottom and top of boxes.

 

Put the heaviest items at the bottom and pad out loose spaces. Store mirrors on their edge, not flat.

my appliances?

Store all appliances clean, dry and empty with doors wedged open. Defrost fridges and freezers.


Put computers and other electrical items in original packaging where possible

bikes, metal equipment & tools?

Wipe all metal objects with an oily rag before storing.

furniture?

Disassemble large items where possible and apply a heavy coat of furniture polish before storing wood items.


Cover with dust sheets or furniture covers. Store sofas, mattresses & beds etc on end to save floor space.

What items can I NOT store?

Flammable Goods
Fireworks / Explosives
Perishable Foodstuffs
Dangerous / Illegal Goods

Getting Prepared

  • Removal Companies
  • Van Rental
  • Move Day
  • Storage Size
  • Insurance

If you use a removal company to move your goods into storage, bear in mind that there are many different kinds of removers, from international companies to man and van operations. Decide which level of service you require from basic moving to a full packing service. Remember that if a company offers to loan you packing materials you will be expected to use them when you move out.

We are happy to supply a list of reputable companies that we can recommend. Whoever you use make sure that they have full goods in transit insurance.

You may save time and money packing items into boxes yourself. Make sure that these items too will be covered by your removers' insurance. 

Many customers pack and move their furniture into and out of storage themselves as this is often the cheapest option.

Remember that van rental companies are busiest at the weekends and may charge an inclusive rate for the whole weekend so book well in advance or, if possible, move during the week as you may well get cheaper rates.

If you are moving long distance you will want a vehicle big enough to do the move in one journey. If more local then a smaller van and several trips may be more convenient.

The biggest size truck you can drive on an ordinary licence is 7.5 tonnes, which provides about 160 sqft of storage. A tail-lift can make handling of heavy goods such as kitchen appliances easier.

For more information on unit sizes in relation to vehicle & house size please visit our Size Estimator, or call freephone on 0800 916 8722.

Plan ahead as this will take a lot of stress and strain out of the day. Fix the date as far ahead as possible and make sure you notify the gas, electricity and water companies and get your post redirected.

On the day it is a good idea to keep all your documents, keys and other valuables in one place to avoid them being packed into your storage unit.

Phone sentry self storage on freephone 0800 916 8722 who will give you advice on the size of unit you will require and recommend a removal or van hire company.

You can use our space estimator tool, or contact us and we can advise you on your likely requirements.

Sentry Self Storage can accept responsibility for Insuring your goods under their own policy backed by one of UK’s biggest insurers (This service is chargeable in addition to any storage fees). Please check to see if you are covered under any existing policy that you might have.

Storage Units

Are All Sentry's Units 24 Hour Drive-Up Access?

No, although most of our storage units are 24 hour access drive-up self-contained units.

We do have indoor storage units located at Chandlers Ford, Chichester West, Southampton & Waterlooville. These internal rooms offer a wider range of sizes and are suitable for home & business goods.

How Do I Get My Things Into Storage?

Many people like the complete DIY option and rent/borrow a van/truck in order to transport goods into storage. A great advantage of our storage units is that you can drive right up to them making them convenient to load-up.

Alternatively a removals company may be more suitable to move your goods for you. We are happy to give advice and pass on their details.

How Long Can I Hire Storage For?

Our standard invoicing periods are 4, 12, 24 or 48 weeks but shorter rental periods can be made by special arrangement.

 

If you only require the unit for part of any standard period - just let us know in advance and we will refund you the unused rental days when you vacate your unit.

Our storage locations are protected by a combination of CCTV, floodlighting, alarms and electronic access control to ensure the safety of your goods.

Please feel free to contact our friendly team if you require more information.

We enjoy working with our customers, many of whom have used us over many years and who often refer us to friends and family, so why not let Sentry help you !


For more details, please call 0800 389 1523

Competitive Pricing

Affordability is at our core and unlike many operators, we display our prices.

Great Security

Our locations are monitored with a combination of alarms & CCTV.

Storage Estimator

Not sure how much storage you'll need? Check our size estimator.