We strongly recommend that you insure through our StoreGuard policy.
Peace of Mind with Self-Storage Insurance
- At Sentry Self Storage, we take the safety of your belongings seriously. Our units are clean, dry, and secured with a comprehensive range of protections, including: Intruder and fire alarms, 24/7 CCTV, monitoring, Floodlighting and Access control systems.
- While we do everything we can to prevent incidents, risks like fire, theft, or water damage – though uncommon – can still occur. That’s why we strongly recommend taking out self-storage insurance to protect your goods from unexpected loss.
- We work in partnership with Pound Gates, a leading specialist insurance broker, to offer StoreGuard, a flexible and reliable insurance cover tailored specifically for self-storage customers. Cover under this policy can be purchased for a charge of £1 per £1,000 of declared replacement value per week. Please see the bottom of the page for more information on this product.
Insurance Requirement
All goods stored at Sentry Self Storage must be covered by adequate, specialist self-storage insurance, either through an existing policy or via our supplementary protection. Please bear in mind that many standard household or business contents policies do not extend to goods kept in storage, so clients must ensure their cover explicitly includes stored items and provides new-for-old replacement value.
Proof of Cover
If you choose not to take out our Insurance cover you must upload a copy of your current insurance policy or certificate that clearly shows:
- Coverage for goods in self-storage
- New-for-old replacement terms
- Policy duration and expiry dates
If this documentation is not provided at the time of move-in your goods will automatically be insured under our StoreGuard policy and charged at the current rate.
Valuation Requirement
You must declare the full replacement value (as new) of all goods stored with us. Underinsurance may result in proportionate reduction in any claim payout.
Refund of Premium
If you supply valid proof of equivalent external insurance within 14 days of move-in, we will refund any StoreGuard charges already applied to your account.
Summary
This document is a summary of our insurance cover and explains the main benefits, conditions and exclusions you should be aware of. It does not include all policy terms and conditions. A full copy of our policy wording may be inspected at our office upon request.
If you ask us to accept responsibility for including your goods under our own Self Storage insurance policy any claim we submit to our insurers on your behalf will be dealt with in accordance with the full terms and conditions of our policy.
Duration of cover
Subject to the full policy terms and conditions, our policy covers your property from the time it is placed into your storage unit until the time it is finally removed from storage.
Type of cover
Our policy covers loss or damage to your stored items, caused by:
Fire, lightning, aircraft, explosion, earthquake, riot, strike, civil commotion, malicious damage, storm, flood, ingress of water or other liquid substance, moth, insect or vermin damage caused by an external source, bursting or leaking pipes, escape of water from fixed installations, impact by vehicles, theft (following forcible or violent entry to or exit from the building or your storage unit).
Value
The maximum value covered will be the value declared to us by you in writing. The Basis of Claim Settlement section applies where any claims for damage are made.
Basis of Claims Settlement
Our insurance will accept claims on a losses discovered basis, that is to say any loss discovered during the period of our insurance.
The settlement of any claim (other than for household linen/clothing and documents) shall be by the replacement, repair and/or compensation at our insurer’s option. In the event of the total loss or destruction of any article/item insured under our insurance (other than household linen/clothing and documents) the basis of settlement shall be the cost of replacing the item as new provided that the item is substantially the same as but not better than the original item when new.
In respect of claims for loss or damage to any item or items of household linen and clothing our insurers will take into consideration the age, quality, degree of use and consequent market value of any such lost or damage item or items.
In respect of claims for loss of or damage to documents, settlement shall be limited to the sum insured declared by you. The basis of settlement will be to reimburse you for reasonable costs of printing and/or reconstruction including, where applicable, fresh research or exploration to obtain essential information.
Excess
Our insurers do not accept responsibility for the first £50 of every claim for loss or damage covered by our insurance. This means that any claim you ask us to present to our insurers on your behalf will have the above excess deducted from settlement. We will not be separately liable to you for the value of the policy excess.
Other specific excess which apply are noted below:
Locations: Chichester West Quarry Lane Industrial Estate, Quarry Lane, Chichester, West Sussex PO19 8NY Not withstanding any other terms to the contrary in the Policy, in addition to the Excess applicable to the Customer’s Property (Goods in Storage) cover you shall be responsible for the first £2,500 payable for each and every claim in respect of loss or damage caused by flood.
Pairs & Sets
Where any item consists of items in a pair or set, our insurers will pay for individual damaged items but not for undamaged companion pieces. If the individual items cannot be repaired or a replacement found then our insurers will also pay up to 50% towards the undamaged part of the set.
Depreciation
Our insurer covers the reasonable cost of repair but does not cover any depreciation in value of any item because of such repair.
Dual insurance
If any loss or damage occurring under our policy is covered by any other insurance our insurers will not pay more than their share.
Fraud
If any claims are made where the person making the claim knows the claim to be false or fraudulent, our insurers shall have the right to forfeit your claim.
Time Limits for Claim Notification
To enable us to report claims promptly to our insurers all claims must be notified to us within a reasonable timeframe upon discovery of loss or damage to your property or at the time that your property is moved out of storage, which ever occurs first. You must present your claim in writing to us within 7 days of discovery of the loss or damage. Failure to do so could result in our insurers declining your claim.
*Policy exclusions
There are many exclusions to the cover provided by our policy. The main exclusions you should be aware of are set out below. Should you wish to view all exclusions to our policy a full copy of our policy wording is available for viewing at our office on request.
Our policy will not cover:
- Loss or damage to cars or other motor vehicles (including motor cycles and mopeds, caravans, trailers or boats);
- Loss or damage due to mechanical, electrical or electronic derangement, unless there is evidence of physical external damage to the item and such damage is covered by our policy;
- Loss or damage to jewellery, watches, trinkets, precious stones, precious metals, coins, money, deeds, bonds, securities and stamps or collections of similar kind;
- Any indirect loss, even if this results from the incident that caused you to claim under our policy;
- Loss or damage to refrigerated or frozen food and/or drink, plants, brittle objects, items with inherent defects, goods likely to encourage vermin or pests to cause infestation, animals of any kind, including their cages and/or tanks;
- Loss or damage caused by theft or attempted theft which does not involve entry into or exit from our storage premises and/or your storage unit by forcible and/or violent means;
- Loss or damage caused by any infectious disease;
- Loss or damage caused by any act of terrorism.
- Loss or damage to prohibited or stolen goods, drugs, potentially dangerous, damaging or explosive items (including gas bottles, aerosols, paints, firearms and ammunition) and any other item(s) you are prohibited from storing under the terms of our Licence Agreement;
- Loss or damage caused by mould and/or mildew, unless it can be demonstrated that such loss or damage arose as a direct result of one of the events covered by our policy;
- Aldershot Blackwater Park,Aldershot, Hampshire, GU12 4PQ & Fareham/Gosport Lederle Lane,Gosport, Hampshire, PO13 0FZ
- Loss or damage connected with or comprising:
- Flood
- Flood connected with storm
- Inundation by the sea
- Rainwater induced run-off
- Bursting or overflowing of wastewater, drainage or sewage pipes or systems due to storm, empest or flood
- Escape of water from the normal confines of any natural or artificial water course, lake, reservoir, canal or dam
Download a Copy of our Customer Summary of Cover
Aldershot
Customer Summary of Cover
Chichester
Customer Summary of Cover
Gosport
Customer Summary of Cover
All Other Locations
Customer Summary of Cover
Sentry Goods Insurance
Replacement Value
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Goods Insurance FAQs
First time looking for Storage?
Here’s our FAQs
Booking your storage with us is simple. You can reserve a unit online or give our helpful team a call. We’re here to guide you every step of the way so you can focus on growing your business.
Your household belongings and business assets are safe with us. We offer state-of-the-art security features including 24/7 CCTV monitoring, secure access controls, and alarm systems—helping you rest easy knowing your items are well-protected.
Our extended access hours and easy entry systems mean you can access your unit at times that fit your schedule, giving you the freedom to manage your inventory when you need to.
We believe in clear and honest pricing. There are no hidden fees—just transparent costs that let you know exactly what you’re paying for, with no unpleasant surprises down the line.
Our friendly customer service team is always on hand. Whether you need further details about a unit or want some advice on what size you need, we’re here to support you and ensure you find the perfect fit for your business.