FAQ's / Help

What is self-storage ?
With self-storage you have your own individual storage unit to which you have unlimited access, without extra charges.
It is the flexible modern way to store and has become more and more popular in the UK as people have become more aware of this service and passed the message on to friends and family.

Why Use Sentry ?
12 Convenient Locations - New locations opening near you across the south
Most locations offer drive-up access - No queing for lifts or wasted effort moving goods down corridors
24hr 365 day access at most centres - Access your goods at your convenience
Family Business since 1988 - You are dealing with a friendly local company

Who needs self-storage ?
Everybody needs a little (or large !) amount of extra space from time-to-time. Householders between house moves, moving abroad or who need to store furniture while decorating or building works are carried out. Increasingly, people are getting out of house moving chains by selling their homes and putting their goods into storage for a few months which enables them to look for a new property as a cash buyer.

Businesses need to store stock, equipment, files, office furniture etc. Self-storage enables many businesses to free up expensive commercial or retail space. They can rent space on a flexible basis as their requirements change without getting involved in leases or making long term commitments.

How much space will I need ?
We have unit sizes to suit all needs.
Please look at our Size Guide for more information and advice, If in doubt please ask !

How long can I hire for ?
Our minimum rental period is 4 weeks. Thereafter you can renew on a 4 weekly basis for as long as you wish. If you only require the unit for a week or so after the first or any period - Just let us know in advance and we will refund you the unused period when you vacate your unit.

How do I pay ?
These days most customers find Switch, Debit and Credit Cards the easiest way to pay. On your instructions we can arrange to deduct your monthly rental from the card of your choice. Alternatively you can pay by BACS or Standing Order direct to us. Some customers prefer to pre-pay for 3,6 or even 12 months which means they can relax about remembering payments and can take advantage of the discounts offered.

Please note that unlike most storage companies we do not ask for a month's security deposit to be held by us until the end of the rental.

How do I get my things into storage ?
Many people like the complete DIY option and rent or borrow a van or truck in order to transport goods into storage. A great advantage of our storage units is that you can drive right up to them making them convenient to load-up.

Other people prefer to have a removals company to move their goods for them. We have been working with removals companies in your area for many years and are happy to give advice and pass on their details.

How can I access my storage unit ?
Once you have signed up for your storage unit and have received the keys you are free to come and go as you please. Some customers only visit their storage unit when they fill-up or vacate their units, others visit on a regular or, in the case of some businesses, on a daily basis. Visit as little or often as you want.

Are my goods insured ?
Insurance is not inclusive in your rental. However, we can arrange for cover if you require. We require that all customers, for peace of mind, should arrange for insurance cover on their goods either through us or their own insurers.